Shipping policy


Welcome to our H é x i é shipping policy

For H é x i é online purchase we reserve a 3 day dispatch timeframe, in peak times dispatch times can be extended.
Freight & custom delays are outside of our control & freight costs are unable to be refunded.

Should you discover that there is an issue with your delivery please notify us immediately before opening your parcel hexie.enquiry@gmail.com

Free Shipping

To qualify for free standard shipping through Australia Post please see below:
Purchases over $300.00 AUD

Australian Orders

Orders are shipped via Australia Post.
Express shipping is available however is required to be covered by the customer.
For returns please see our Returns & Exchange policy.

International Orders

Orders are generally sent via Australia Post or DHL unless otherwise advised. 

Express Shipping is available however is required to be covered by the customer.

International orders can incur additional duty & taxes. These are not covered by H é x i é & upon return of goods are not refunded should any additional charges be required to be paid.

Should you wish to exchange your size or colour the cost of freight is required to be covered by you, the customer.

Should you item be returned to us due to unclaimed or rejected delivery shipping costs are deducted from your refund

For returns please see our Return & Exchange policy.

Missing or Late Orders

Once an order has been dispatched, delivery timeframes are provided as estimates only and are not guaranteed. While we work closely with our shipping partners, delays caused by freight carriers, customs processing, weather events, peak periods, or other circumstances outside of our control may occasionally occur.

H é x i é is unable to accept responsibility for shipping delays once an order has been collected by the carrier. We kindly encourage customers to allow additional time for delivery during busy periods and to monitor tracking information provided.If your order appears delayed, missing, or has not arrived within a reasonable timeframe, please contact us and we will happily assist in lodging an investigation with the relevant shipping provider.

Custom Designs

All shipping costs are required to be covered by the customer.

Deliveries & Unclaimed / Rejected

We are unable to take responsibility for parcels delivered to an incorrect address supplied at the time of order.

If a parcel is returned to us due to being unclaimed, refused, or undeliverable, the customer will be responsible for the following costs

Any return-to-sender fees charged by the carrier
Any re-shipping costs to resend the parcel
Original shipping fees if applicable
Restocking Fee of 20%

Any delivery issues must be raised to us immediately and within 7 days of the marked delivery date so we can assist promptly with the nominated freight carriers.


Shipping Couriers

Australia Post
International Orders are sent via Australia Post & connect to international local postal services such as USPS & EMS.
For returned orders we recommend enquiring with USPS & EMS for the best parcel rates.

Upon request freight options can be amended for individual orders & costs are required to be covered by the customer
DHL / FEDEX / TNT

Return Shipping Information

Contact : H é x i é
Address  : PO Box 29
Suburb : Bulleen
Post Code : 3105
City : Melbourne
State : Victoria 
Country : Australia