Sale designs are eligible for exchange or store credit within 14 days of receiving your order, provided they are returned in their original condition.

Exchanges may be made for designs of the same value. If your chosen design is higher in value, the difference will be invoiced upon return. If it is lower in value, the difference will be issued as store credit, valid for 3 years from the date of issue.

If a sale design is exchanged for a full-priced design that is subsequently returned, the original sale purchase amount will be issued as store credit. Any additional amount paid for the full-priced design will be eligible for a refund.

All returns must meet the Returns & Exchanges Policy Requirements outlined below.

GIFT WITH PURCHASE (GWP)

Complimentary gifts with purchase are not eligible for refund or exchange, as these accessories are specially crafted to complement the colour & design of the gown in your original order.

Should you choose to exchange your gown for a different colour and wish to have a matching accessory, this will need to be purchased separately.

Final sale. Returns, exchanges and store credits are unavailable, except where required under applicable consumer law.

Sample sale & Archival pieces may include one-off designs or colours, sample sizes, slight dye-lot variations or minor fabric imperfections. Each design is carefully selected to ensure it meets our quality standards, with any variations reflected in its sample sale pricing.

Pre-ordered designs remain eligible for our full price Returns & Exchanges Policy.

All creations must be returned in accordance with the requirements outlined in our Returns & Exchanges Policy Requirements below.

All our beautiful accessories including Bags, Ties, Pocket Squares are made to order & as such are unavailable for an exchange or return. 

Every Héxié creation is carefully quality checked, photographed & lovingly packed prior to dispatch. Each creation is also carefully inspected upon return.

All eligible returns & exchanges must be received in their original condition, unworn & free from stains, marks, fabric pulls or damage.

Our delicate fabrics require gentle handling. We recommend trying on your creation without makeup, tanning products, moisturiser or jewellery, and using a change scarf where possible.

Creations damaged during try-on, handling or return transit are not eligible for a refund or exchange.

All shipping costs are the responsibility of the customer unless the creation is confirmed to have a manufacturing fault.

REFUND

Any complimentary gift received with a purchase being returned for a refund must also be returned in its original condition.

EXCHANGE

Please email us to secure your preferred design or size before returning your order. Your exchange will be processed once your return has been received, inspected & confirmed to meet our return requirements.

If your chosen design is higher in value, the difference will be invoiced upon return.

If your chosen design is lower in value, the difference will be refunded if your original purchase was full price. If your original purchase was a sale item, the difference will be issued as store credit, valid for 3 years from the date of issue.

If a sale design is exchanged for a full-priced design that is subsequently returned, the original sale purchase amount will be issued as store credit. Any additional amount paid will be eligible for a refund.

A restocking fee may apply to exchanges.

Please contact us at hexie.enquiry@gmail.com before returning your creation.

Clearly mark the parcel as a RETURN with your order number. We recommend using the original packaging together with a tracked and appropriately insured shipping service.

H é x i é is unable to provide a refund or exchange for items lost or damaged by your nominated return carrier.

Unclaimed or rejected orders returned to us may have applicable shipping costs deducted from the refund.

Any complimentary Gift With Purchase must also be returned in its original condition.

Include your order number & sender information on the outside of the box

Attention : H é x i é

Address : PO BOX 29

Suburb : Bulleen

Code : 3105

City : Melbourne

State : Victoria 

Country : Australia

Email : hexie.enquiry@gmail.com

Every creation is carefully inspected upon return to ensure it is in its original condition. Once approved and processed, refunds are returned to the original payment method where possible. Processing times vary depending on your payment provider or financial institution.

Full payment is required when confirming a custom creation. Any changes or cancellations must be requested prior to cutting and may impact the final cost.

All shipping costs associated with custom creations are the responsibility of the customer.

All H é x i é designs and custom creations remain the intellectual property of Héxié Designs Pty Ltd. Replication is strictly prohibited.

Made to order creations including all accessories are non refundable available for exchange

Custom creations & alterations are made especially for you and are unavailable for return or exchange. See below for additional information

International orders may be subject to local taxes, duties and clearance fees upon arrival. These charges vary by destination and are the responsibility of the customer.

Duty & Taxes are non refundable if creations are returned or exchanged.

If your parcel is returned to sender due for any reason including change of mind, rejection of delivery or non-payment of duties and taxes, all associated freight costs will be deducted from your refund, and a 10% restocking fee will apply once the parcel has been returned to us.

We recommend checking applicable charges in your country prior to purchasing. Taxes, duties and clearance fees are not refundable by H é x i é upon return.

For customers located within the European Union, statutory rights of withdrawal apply where required by applicable consumer law.

In accordance with applicable EU consumer laws, customers located within the European Union have the right to withdraw from their purchase of Ready-To-Wear creations within 14 days of receiving their order, without providing a reason.

Customers may cancel their Ready-To-Wear order at any time before their order has entered fulfilment.

To exercise your right of withdrawal, please contact us at hexie.enquiry@gmail.com within 14 days of delivery.

Refunds will be processed once the returned creation has been received and inspected within the timeframe required by applicable law.

Please note that the EU right of withdrawal does not apply to custom-made, made-to-order, personalised, custom-coloured, custom-sized, altered, or bespoke creations produced to the customer's specifications.

Returned creations must not be worn beyond what is necessary to assess the nature, characteristics and fit of the garment. Creations must be returned with all original tags attached and free from stains, perfumes, deodorant, makeup, tanning products, alterations or damage.

If you believe your creation has arrived with a fault, please contact us before wearing or trying on the item and include clear photographs so we can assist promptly.

Once returned and inspected, we will advise the outcome. Where a manufacturing fault is confirmed, we will provide an appropriate repair, replacement or refund in accordance with applicable consumer law.

Stains, pulls or damage caused during trying on, wear or handling are not considered manufacturing faults.

If a concern develops after your creation has been worn and cared for, please contact us and we will happily review it with you.