Freight timelines will vary depending on the location & service however as a guide.

Below times do not include customs & clearance delays.

Express post is available for selection and the cost of shipping will be calculated at checkout.

Timelines are an estimate from the Australia Post website. If you are in need of your order urgently please email us.

H é x i é does not offer complimentary returns for international customers.

Faster freight options are available, email us to find out more about the premium service.

NZ

Standard 2 - 6 Business Days

Express 1 - 3 Business Days

US

Standard - 6 - 10 Business Days

Express - 4 - 6 Business Days

EU

Standard - 6 - 10 Business Days

Express - 4 - 6 Business Days

Every creation is pressed & thoroughly inspected. We kindly reserve a 3 day dispatch timeframe, in peak times dispatch times can be extended.

Freight & custom delays are outside of our control & freight costs are unable to be refunded.

Should you discover that there is an issue with your delivery please notify us immediately before opening your parcel hexie.enquiry@gmail.com

For purchases over $300.00 AUD we happily provide complimentary standard shipping.

Orders are generally sent via Australia Post or DHL unless otherwise advised. 

Express Shipping is available however is required to be covered by the customer.

International orders can incur additional duty & taxes. These additional costs are not covered by Héxié.

Should you wish to exchange your size or colour the cost of freight is required to be covered by you, the customer.

Should you item be returned to us due to unclaimed or rejected delivery shipping costs are deducted from your refund

For returns please see our Return & Exchange policy.

Orders are sent via Australia Post & connect to international local postal services such as USPS & EMS.For returned orders we recommend enquiring with USPS & EMS for the best parcel rates.
Upon request freight options can be amended for individual orders & costs are required to be covered by the customer DHL / FEDEX / TNT

Please contact us at hexie.enquiry@gmail.com before returning your creation.

Clearly mark the parcel as a RETURN with your order number. We recommend using the original packaging together with a tracked and appropriately insured shipping service.

H é x i é is unable to provide a refund or exchange for items lost or damaged by your nominated return carrier.

Unclaimed or rejected orders returned to us may have applicable shipping costs deducted from the refund.

Include your order number & sender information on the outside of the box

Attention : H é x i é

Address : PO BOX 29

Suburb : Bulleen

Code : 3105

City : Melbourne

State : Victoria 

Country : Australia

Email : hexie.enquiry@gmail.com

All shipping costs are required to be covered by the customer.

We are unable to take responsibility for parcels delivered to an incorrect address supplied at the time of order.If a parcel is returned to us due to being unclaimed, refused, or undeliverable, the customer will be responsible for the following costsAny return-to-sender fees charged by the carrier
Any re-shipping costs to resend the parcel
Original shipping fees if applicable
Restocking Fee of 20%Any delivery issues must be raised to us immediately and within 7 days of the marked delivery date so we can assist promptly with the nominated freight carriers.

Once an order has been dispatched, delivery timeframes are provided as estimates only and are not guaranteed. While we work closely with our shipping partners, delays caused by freight carriers, customs processing, weather events, peak periods, or other circumstances outside of our control may occasionally occur.

H é x i é is unable to accept responsibility for shipping delays once an order has been collected by the carrier. We kindly encourage customers to allow additional time for delivery during busy periods and to monitor tracking information provided.If your order appears delayed, missing, or has not arrived within a reasonable timeframe, please contact us and we will happily assist in lodging an investigation with the relevant shipping provider.